Refund policy

RETURNS & REFUNDS POLICY

Effective Date: February 22, 2026

This Returns & Refunds Policy applies to purchases made through Mouthwares, a brand owned and operated by Brother Mouth LLC ("Company," "we," "us," or "our").

Each item is made to order specifically for you. Please review this policy carefully before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of confirmed delivery.

To initiate a claim, email support@brothermouth.com and include:

  • Your order number
  • A clear photo of the item
  • A clear photo showing the issue (damage, defect, or misprint)

Claims submitted without photographic evidence may be denied.

If approved at our sole discretion, we will provide a replacement or issue a refund.

Failure to report an issue within 7 days of delivery may result in denial of the claim.

Order Cancellations

Orders may be cancelled only before production begins.

Because all items are made to order and enter production shortly after purchase, cancellation requests must be submitted immediately. Once production has started, orders cannot be cancelled or modified.

Returns & Exchanges

Because all products are custom-made to order, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Color preference
  • Incorrect shipping address entered at checkout

Please review sizing charts and product details carefully before purchasing.

Unauthorized Returns

Items returned without prior authorization will not be accepted or refunded.

Refund Processing

If a refund is approved at our sole discretion, it will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Contact

For assistance, please contact:

support@brothermouth.com

We aim to respond within 48 business hours.

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period").

To exercise your right of withdrawal, visit your account at https://shop.brothermouth.com/account, locate your order, and submit a cancellation request. You will receive an email confirmation upon receipt of your request.