Shipping policy

SHIPPING POLICY

Effective Date: February 22, 2026

This Shipping Policy applies to purchases made through Mouthwares, operated by Brother Mouth LLC ("Company," "we," "us," or "our").

Every piece is produced with intention. We manufacture to order — not in bulk — to maintain quality and reduce excess production.

Production

  • All items are made to order and fulfilled through our trusted production partners.
  • Please allow 2–5 business days for production prior to shipment.
  • Production times may extend during high-volume periods.
  • Once your order ships, tracking information will be sent via email.

Delivery Estimates

Delivery timeframes begin after production is complete.

United States
3–7 business days

International
7–21 business days

Delivery estimates are not guarantees. Carrier delays, customs processing, weather events, and seasonal demand may impact delivery times.

Shipping Costs

Shipping rates are calculated at checkout based on destination and order size.

International Orders

Orders shipped outside the United States may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges:

  • Are the sole responsibility of the customer
  • Are not included in product or shipping prices
  • Are not collected or controlled by Brother Mouth LLC

Failure to pay customs fees may result in the package being returned or destroyed. We are not responsible for such outcomes.

Address Accuracy

Customers are responsible for ensuring shipping information is accurate at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to address error, additional shipping fees may apply.

Risk of Loss

Title and risk of loss transfer to the customer upon delivery of the order to the shipping carrier.

Brother Mouth LLC is not responsible for:

  • Carrier delays
  • Customs delays
  • Lost or stolen packages marked as delivered
  • Incorrect addresses entered at checkout

Claims for lost shipments must be filed directly with the shipping carrier. We will assist where reasonably possible.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact support@brothermouth.com within 7 days of delivery and include photo documentation.

For full details, please review our Returns & Refunds Policy.